Helpdesk Office Report
Comprehensive Analysis & Insights
This model was applied at the Baghdad and Basra Chambers of Commerce.
Baghdad Chamber
Basra Chamber
General Statistics
Notes on Data Collection and Study Period
The data for this report was collected daily during official working days in both chambers.
The Basra Chamber of Commerce commenced data collection on June 23, 2025, while the Baghdad Chamber of Commerce began data collection on July 1, 2025.
This report was issued on July 28, 2025.
It is worth noting that the official working days for both chambers are from Sunday to Thursday, from 8:00 AM to 2:00 PM, and the Helpdesk operates during the same hours within the information desk area of each chamber.
A team from the Baghdad Chamber of Commerce and the Basra Chamber of Commerce was trained and supervised to operate the Helpdesk. The number of trained staff reached 9 employees in Baghdad and 6 employees in Basra.
Project Photo Gallery
Baghdad Chamber
Official inauguration ceremony with chamber officials
Baghdad Chamber
Professional development workshop for helpdesk team
Basrah Chamber
Modern facilities for business support services
Basrah Chamber
State-of-the-art technology implementation
Participation Distribution by Governorate
Helpdesk Staff Distribution
Category Distribution by Chamber
Membership Categories and Required Capital:
- Excellent: Over 1 billion IQD
- First: From 250 million to 1 billion IQD
- Second: From 100 million to 250 million IQD
- Third: From 30 million to 100 million IQD
- Fourth: From 5 million to 30 million IQD
Most small companies are classified as "Fourth" or "Third". Upgrading your category depends on increasing your capital and the type of business activity.
Baghdad Chamber
Basra Chamber
Top Business Activities by Chamber
Baghdad Chamber
Basra Chamber
Service Topics by Chamber
Baghdad Chamber
Basra Chamber
Detailed Data Analysis
Category Distribution Comparison
| Category | Capital Requirements | Baghdad Companies | Basra Companies | Total |
|---|---|---|---|---|
| Fourth | 5-30 million IQD | 272 36.6% | 18 14.6% | 290 |
| Excellent | Over 1 billion IQD | 160 21.5% | 3 2.4% | 163 |
| Third | 30-100 million IQD | 70 9.4% | 5 4.1% | 75 |
| Second | 100-250 million IQD | 47 6.3% | 3 2.4% | 50 |
| First | 250 million-1 billion IQD | 15 2.0% | 1 0.8% | 16 |
| Not Specified | - | 4 0.5% | 40 32.5% | 44 |
Note: Totals in this table reflect classified records only. An additional 228 new records (Baghdad +175, Basra +53) are pending category classification and topic tagging.
Key Findings and Recommendations
- Baghdad share is 85.8% of total records (743 of 866)
- 36.6% of Baghdad records are 'Fourth' class (pending classification of new records)
- At least 32.5% of Basra records are unclassified; new entries are pending classification
- General trade remains the dominant activity across both chambers with over 66 variations recorded
- Email coverage remains critically low. Known emails: 61 of 866 ≈ 7.0% (Baghdad 61, Basra 0 recorded so far)
- Significant growth: +228 new records (+175 Baghdad, +53 Basra), ≈ 35.7% increase
- Renewal services dominate Baghdad requests (28), while director ID services lead in Basra (5)
- Need for urgent implementation of email collection protocols and digital infrastructure
Strategic Insights and Future Directions
Digital Infrastructure Crisis
Known email coverage is ≈ 7.0% across 866 records (Baghdad 61, Basra 0 recorded). Implement mandatory email collection.
Data Governance Emergency
≥32.5% of Basra records currently lack category classification. Enforce mandatory data fields and validation. Immediate implementation of mandatory data fields and validation protocols is essential for operational efficiency.
Rapid Growth Management
35.7% growth in records (+228) indicates accelerating demand. Scale resources and automate.
Regional Imbalance
Baghdad holds 85.8% share (743 vs 123). Basra is underutilized; target marketing and allocate resources.
Business Classification Distribution
36.6% of Baghdad records are 'Fourth' class. Structured programs could move 30% up within 12 months.
Service Optimization Opportunities
Renewal services (28 requests) and director IDs (5 requests) dominate. Creating express lanes for these common services could reduce processing time by 60%.